Returns & Refund Policy

1. Scope

This Returns & Refund Policy explains how Customers may cancel, return or seek a refund for Orders placed on MoEna. It applies together with the Terms & Conditions and does not replace mandatory Mauritius consumer-protection rights.

The contract of sale for a Product is with the listing Merchant unless we clearly state that MoEna is the seller of that Product.

2. Request window

For eligible Products, request a return from your Order page within 7 days of delivery (or of the scheduled pickup date if you collected in store), unless a longer period is required by law or stated on the listing.

Perishable, personalised, unsealed hygiene, or otherwise non-returnable items may be excluded where that is lawful and made clear.

3. Condition

Returned Products should be unused, in original packaging where reasonably possible, and with accessories. Defective or damaged Products are assessed even if packaging is opened.

4. Process

Open the Order, describe the issue, and attach photos where useful. MoEna Support and the Merchant review the request. Approved returns may use a collection or drop-off arranged through the Platform.

5. Refunds

Approved refunds are returned to the original payment method where practicable after the Product is received or the cancellation is confirmed. Bank timing is outside MoEna’s control.

Delivery fees may be refunded where the Product was defective, not delivered, or cancelled before dispatch.

6. Contact

MOENA.ONLINE, MORCELLEMENT RAFFRAY SAINT-PIERRE, Republic of Mauritius. support@moena.online. +230 55321004.