MoEna
Payment & Settlement Terms
Version 1.0 · Effective 11 September 2026 · Last updated 11 September 2026
Nothing in this policy is intended to exclude or restrict any mandatory right or remedy available to you under applicable Mauritius law.
1. Customer payments
Checkout may offer card, Juice, bank transfer, cash on delivery or other methods shown at the time. Electronic payments are processed by payment providers. MoEna does not claim a payment-institution licence that has not been stated on this Platform.
2. Merchant settlement
Merchant payouts are made according to the schedule shown in the Merchant portal, net of commission, refunds, chargebacks and other authorised adjustments, to the bank or Juice details the Merchant provides.
3. Holds
Amounts may be delayed or withheld during fraud review, KYC, disputes or chargebacks.
4. Contact
MOENA.ONLINE, MORCELLEMENT RAFFRAY SAINT-PIERRE, Republic of Mauritius. support@moena.online. +230 55321004.
MOENA.ONLINE
MORCELLEMENT RAFFRAY SAINT-PIERRE
Republic of Mauritius