MoEna
Delivery Policy
Version 1.0 · Effective 11 September 2026 · Last updated 11 September 2026
Nothing in this policy is intended to exclude or restrict any mandatory right or remedy available to you under applicable Mauritius law.
1. Scope
This Delivery Policy covers island fulfilment offered through MoEna, including Mauritius districts and, where listed, Rodrigues. Pickup at the Merchant, where offered, is an alternative to delivery.
2. Timeframes
Port Louis and Plaines Wilhems are typically same or next business day after Merchant handover. Other districts commonly take 24–48 hours. Rodrigues commonly takes 3–5 days. These are estimates, not guarantees, unless a specific service says otherwise.
3. Fees
Fees depend on district zone, basket value, membership benefits and whether you choose pickup. The amount is shown before you place the Order.
4. Address and access
Provide a complete, reachable address and phone number. Failed delivery because of an incorrect address, refused access or an unavailable recipient may lead to a reattempt fee or return to the Merchant.
5. Proof of delivery
Delivery Partners may capture a scan, photo or recipient confirmation. Those records are used for fulfilment, disputes and fraud prevention as described in the Privacy Policy.
6. Contact
MOENA.ONLINE, MORCELLEMENT RAFFRAY SAINT-PIERRE, Republic of Mauritius. support@moena.online. +230 55321004.
MOENA.ONLINE
MORCELLEMENT RAFFRAY SAINT-PIERRE
Republic of Mauritius